You are welcome to contact us if you feel as though the process is taking too long, however we have no control over these things once we have initiated the refund.Īll change of mind returns will be subject to a 5% processing and handling fee. This can take some time for the refund to occur and your funds to reach you so please be patient. If your return is accepted, you’ll be automatically refunded via your original payment method. We reserve the right to refuse any return that we deem not to meet the requirements. Once requesting a refund and sending/bringing your order into us to assess whether it is in its original condition with the packaging it was sent with, we will email you regarding the outcome of your return whether successful or not. You can contact us or email about any damaged or missing items. If you believe you are missing items, we encourage you to take photos/video as soon as you realize. It is conceivable that from time to time we will miss items when packing orders, despite our best efforts. If you notify us after this period, we cannot offer an exchange or refund. You have 48 hours after your order has been marked as delivered by our delivery service to notify us of any damage. It is important that you inspect your order to ensure no damage has occurred while in-transit. Below is a list of items that we cannot accept returns for: Some items are exempt from being returned. Items sent to us without first requesting a return will not be accepted. If an item that you wish to be returned is deemed to be not in the same condition as it was sent to you, or it is missing some packaging then your return may not be accepted. You will also need a proof of purchase such as order confirmation email or receipt. To be eligible for a return, your item must be in the same condition that it was shipped to you, in the same packaging including top loaders, sleeves or one touches if applicable. If you request to return a purchased item outside of the 14-day period after your purchase, we will not be able to accept it. That is why we offer a 14-day return policy. Syndicate is committed to providing a stress-free shopping experience.